I received this really helpful email today in response to my question about an online tax program:
Our pricing are shown on the screen before you start the tax return preparation takes place when you started the tax return first time. If we increase the price later on, the price you pay at the end will be less because you started the return before the price was raised. On the other hand, if we lowered the price, you will be paying high price. Again which web site you are using that comes in the picture.
The bottom line is, the day you started the return first time and the website you started return from are the two parameters, we go by. Those are the prices you will be paying what you saw on the screen and that is what we charge when you finish regardless of what it says on the screen.
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Ever see the dog that chases his tail in a circle? Yeah, that's what happened.
Makes me sad to be an English teacher!
What?!?! Not only did I not follow the "explanation," I'm pretty sure it was from some overseas outsourcing customer support booklet!